Delivery & returns.

01 / DELIVERY

Royal Mail.
Carefully packaged.

Delivery charges comprise Royal Mail postage plus a £4.99 packaging fee per delivery order. Contact us for a delivery quote and estimated dispatch time before ordering.

Collecting in person? Contact the shop to arrange collection at 89 High Street, Andover, SP10 1ND.

02 / RETURNS

Clear policies.
Your rights protected.

Purchases made in store

We do not offer change-of-mind returns for purchases made in store. Your rights for faulty or misdescribed goods are unaffected.

Orders placed online

Unless a legal exception applies, tell us within 14 days after delivery that you wish to cancel, then return the goods within a further 14 days. We refund within 14 days of receiving the goods or evidence of return, whichever is earlier, including standard outbound delivery for a full-order cancellation.

Sealed hygiene goods

The change-of-mind cancellation right does not apply where goods were supplied sealed, are genuinely unsuitable for return for health protection or hygiene reasons, and you have broken that seal after delivery. This does not automatically exclude all hair or beauty products.

Faulty or misdescribed goods

Contact us if something is faulty, damaged or not as described. Your statutory rights still apply, including where a hygiene seal has been opened.